Head of SMB Marketing @ Signicat
Mastering Customer Onboarding: How to Outsmart the Three Hidden Enemies
Onboarding your next customer shouldn’t feel like battling invisible adversaries. Yet, after years of guiding businesses through digital identity and compliance challenges, we consistently see three recurring enemies stand in the way. In this video, Robin Wilgott (Product Manager and Digital Onboarding Expert at Signicat) breaks them down and shows how Signicat Mint turns the tide with a no-code solution.
What are the three hidden enemies to onboarding?
These three blockers commonly prevent companies from achieving successful new customer onboarding:
Timing: Missing the moment, losing the market
In today’s fast-moving digital world, speed is your ally. A slow onboarding process means missed opportunities and lost customers. But timing doesn't have to be a hurdle. With real-time data enrichment, identity validation, and screening built into your flow, onboarding can become seamless, secure. Even when you're working in new markets.
Change: Regulatory rules that never stand still
Regulations ebb and flow. What worked yesterday may fail tomorrow. Without flexible, no-code workflows, businesses are stuck when compliance suddenly shifts. Signicat Mint’s adaptability puts you in the driver’s seat, so updates aren’t months away, they’re immediate.
Manual Labour: The onboarding drain
Copy-and-paste, re-entry, endless manual steps – that’s where onboarding goes to die. Developers get swamped, and bottlenecks pile up. Mint flips the script. You don’t need code. You get agility. You get scalability. And onboarding becomes a boost, not a burden.
Why Signicat Mint changes the game
Companies use Signicat Mint to design, build and quickly deploy secure business flows by combining Signicat's modular digital identity components in a no-code visual editor.
- Compliance without complexity: Meet all regulation checks, from KYC/KYB to PEP and sanctions, without heavy lifting.
- Control without code: Marketing and operations teams can adjust flows in days, not weeks, keeping pace with business demands.
- Customer ready, always: When your client is ready, your flow is too.